Escalation List
Our technical teams will gladly assist you with any questions or suggestions that you may have.
Our technical teams will gladly assist you with any questions or suggestions that you may have.
[VOICE] Technical Escalation Procedure
➜FIRST LEVEL:
Please open trouble ticket sending an email to: tt@identidadtech.com
➜SECOND LEVEL:
Name: Liliana Sánchez
Position: Noc Engineer First Level
Email: bsanchez@identidadtech.com
Phone: (1) 786 242 2224 ext. 106
Direct: (1) 786 899 2266
➜THIRD LEVEL:
Name: Vanessa Zamudio
Position: Noc Engineer
Email: vzamudio@identidadtech.com
Phone: (1) 786 242 2224 ext. 103
Direct: (1) 786 8992263
➜FOURTH LEVEL:
Name: Rose Merlos
Position: Commercial Voice Director
Email: rmerlos@identidadtech.com
➜FIFTH LEVEL:
Name: Santiago Sánchez
Position: Vice President of Operations
Email: ssanchez@identidadtech.com
[SMS] Technical Escalation Procedure
➜FIRST LEVEL:
Please open trouble ticket sending an email to: ttsms@identidadtech.com
➜SECOND LEVEL:
Name: Claudia Rodríguez
Position: SMS Quality Assurance Engineer Sr.
Email: crodriguez@identidadtech.com
Phone: (1) 786 242 2224 ext. 153
➜THIRD LEVEL:
Name: Andersson Murillo
Position: Noc Engineer
Email: amurillo@identidadtech.com
Phone: (1) 786 242 2224 ext. 143
Direct: (1) 305 7020768
➜FOURTH LEVEL:
Name: Luisa Sánchez
Position: Vice President of Messaging
Email: lsanchez@identidadtech.com
➜FIFTH LEVEL:
Name: Santiago Sánchez
Position: Vice President of Operations
Email: ssanchez@identidadtech.com
